Legal
Terms and conditions
The terms that apply when your firm uses Levano. Written to be read without reaching for an annotated edition.
- Updated
- Jun 19, 2026
- Version
- 1.0
- Read
- ~6 min
This English version is provided for convenience. The Danish version prevails.
Parties and acceptance
These terms form the agreement between Levano ApS (CVR no. 46395751), Lille Torv 2A, 3. tv., 8000 Aarhus C, Denmark, and the business (the customer) that creates an account or enters into a subscription agreement to use Levano. Below we refer to ourselves as “Levano” and to you as “the customer”.
The agreement is accepted when the customer orders a subscription, signs an order confirmation or starts using Levano, whichever comes first. The person accepting warrants that they are authorised to bind the customer. Where a separate master agreement exists between the parties, it prevails over these terms to the extent they conflict.
The service
Levano is a practice-management CRM for law firms, delivered as an online service. The customer is granted access to Levano to the extent stated in the order for the agreed number of named users. Access is personal to each user and must not be shared.
We develop Levano on an ongoing basis and may add, change or retire individual features. We give reasonable notice of any material reduction to an active service. Levano provides tools for handling case work and does not give legal advice. Responsibility for the substantive content of a matter always rests with the customer.
Customer obligations
The customer is responsible for using Levano lawfully and in accordance with our acceptable use policy. The customer must not attempt to circumvent security measures, place undue load on the service or use it for unlawful content.
The customer is responsible for the data placed in Levano and for the users who are given access. This includes keeping login credentials confidential, granting and revoking access correctly, and ensuring its own users know and observe these terms. The customer warrants that it is entitled to process the information it uploads.
Pricing and payment
Levano is delivered as a recurring subscription. The price depends on the number of users and the subscription tier and is set out in the agreed order. All prices are exclusive of VAT.
We invoice in advance for each subscription period unless otherwise agreed. Payment terms are net 14 days from the invoice date. Late payment accrues interest under the Danish Interest Act, and we may suspend access after written notice until overdue amounts are paid. We give at least 30 days' notice before a price change takes effect for a new period.
Uptime and support
We aim for a monthly uptime of 99.9% measured on an annual basis. Planned maintenance is scheduled outside normal office hours where possible and announced in advance. Uptime excludes downtime caused by factors outside our control, including the customer's own equipment, internet connection or third-party services.
Support is provided in Danish and English by email and in-app on business days between 9:00 and 16:00 (CET). We respond as quickly as possible and prioritise issues that affect operations. More detailed service levels can be agreed separately for larger firms.
Intellectual property
All rights in Levano, including software, design, documentation and trademarks, belong to Levano ApS or our licensors. The customer receives a non-exclusive, non-transferable right of use for the subscription period and acquires no ownership of the service.
The customer's own data remains the customer's. We claim no ownership of the content the customer places in Levano and use it only to deliver and improve the service within the scope of our data-processing agreement. We are free to use any suggestions or feedback the customer gives us to develop Levano.
Limitation of liability
Levano is liable under the general rules of Danish law, subject to the limitations set out here. We are not liable for indirect losses, including operating losses, lost profits, loss of data or losses arising from the customer's own legal assessments made on the basis of work in Levano.
Our total liability in any calendar year is limited to the amount the customer has paid for the subscription in the preceding 12 months. These limitations do not apply in cases of gross negligence or intent, or where liability cannot be limited under mandatory law.
Data processing
When Levano processes personal data on the customer's behalf, it does so as a data processor under a data-processing agreement that forms part of this agreement. The terms are available in our data-processing agreement. The customer is the data controller for the information processed in Levano and determines the purposes and means.
How we otherwise process personal data as a controller, for example about contacts and users, is described in our privacy policy.
Termination
The subscription runs until terminated. Unless otherwise agreed in the order, either party may terminate on one month's notice to the end of a subscription period. Amounts prepaid for the current period are non-refundable on the customer's termination, unless the termination is due to Levano's material breach.
Either party may terminate the agreement for cause if the other party is in material breach and fails to remedy the breach within 30 days of written demand. On termination, access is closed. For up to 30 days after termination the customer may request an export of its data, after which we delete or anonymise it in accordance with the data-processing agreement.
Governing law and venue
The agreement is governed by Danish law, without regard to conflict-of-law rules that would lead to other legislation. The UN Convention on Contracts for the International Sale of Goods (CISG) does not apply.
The parties will first seek to resolve disputes amicably. Failing that, disputes are decided by the District Court of Aarhus as the court of first instance, with Copenhagen as the subsidiary venue where the case must be heard there. Either party may nonetheless always seek an injunction or other urgent interim relief before a competent court.
Changes to the terms
We may update these terms when the service, the law or our business changes. The date at the top shows when they were last revised. Minor adjustments take effect when published here.
We give at least 30 days' notice of material changes to the customer's detriment by email or in-app before they take effect. If the customer does not wish to accept a material change, the subscription may be terminated as of the effective date. Continued use after the effective date counts as acceptance.
Questions?
Reach our legal team
If you'd like anything in these terms explained before signing, we'd be glad to hear from you. We usually reply within two business days.
Levano ApS · Lille Torv 2A, 3. tv. · 8000 Aarhus C, Denmark